Firmstep user group – 30 June 2016

There’s a lot of buzz these days for making great digital services for council customers. Some councils are further ahead than others and those ahead are keen to spread the word. When given a new tool that’s going to help build a digital service, it’s a perfect time to talk to eachother. One such tool being Firmstep, and yesterday was a great example of collaboration.

Off to Nottingham

My 7 year old car hit exactly 26,000 miles on the clock yesterday, reminding me that I really don’t travel enough. A pleasant trip up to Nottingham (which really wasn’t as far as I’d thought), where I was warmly welcomed by representatives from unitary and county councils with a common interest; Fimstep.

Hosted by Nottinghamshire County Council, with Tom Styles telling us a little bit about himself and what they had been up to (I now know who to talk to about frisbee competitions). Both he and his colleagues provided some really interesting demonstrations on all sorts of services such as booking systems, highways fault reporting and waste permits.

Firmstep were on hand also with Hilary Jones talking about how together we can build a network of great practice sharing, and how Firmstep can help councils to document the benefits to the organisation in the services they build.

Later, an open discussion about what works well in other councils, how teams are set up and how to make a project a success by robust governance and engaged services.

A really good day

We were well looked after throughout the day by both Nottinghamshire and Firmstep colleagues (the mini cakes were amazing) and I wouldn’t hesitate to attend again. it was great to meet up with colleagues across councils, even close neighbours!

I think the consensus of the day was “We need to do more of this”. The passion is there, we’re just discovering the best way to share amongst eachother. The one thing I do regret from the day is that I never found out who won the 2016 frisbee world championship….